What Do People Want from the Connected Home?
The Internet of Things (IoT)—intelligent devices and other objects that connect and share data over the Internet—is no longer relegated to the realm of science fiction, but is quickly advancing into...
View ArticleWhat is the attractiveness of insurers’ connected home offerings?
Accenture’s 2015 Digital Consumer Survey for Communications, Media and Technology contains a wealth of information on what consumers want in connected home products and services, and who they want to...
View ArticleKey dimensions to look at to become an “insurer of things”
In my last blog post I discussed how consumers around the world are looking at the Internet of Things (IoT) and what they want from connected home products and services. Today I will examine how the...
View ArticleBecoming a successful “Insurer of Things”
For the past several weeks we’ve been looking at what people want from connected home technology and the opportunities for insurers to leverage the rapidly expanding IoT technological options to meet...
View ArticleKey steps to becoming an “Insurer of Things”
For the past several weeks we’ve been looking at opportunities for insurers to leverage the IoT and become “Insurers of Things” to meet evolving customer needs. In this final blog of this series, I...
View ArticleTransforming insurance work—and the insurance workforce
The insurance workforce is undergoing a radical transformation. Faced with demographic changes, the drain of institutional knowledge as seasoned employees retire, digital disruption and the increasing...
View ArticleAccenture 2015 Risk Management Study, NA Insurance Report, part 2: Shaping...
Digital technologies and the resulting new business models—such as peer-to-peer insurance or personalized auto coverage enabled by in-vehicle telematics—pose major threats to insurers, agreed 76...
View ArticleAccenture roundtable to focus on new ways of looking at insurance
What lessons can insurance executives learn from other business sectors, such as the media and music, banking, and automotive industries? This is a subject I’ll be exploring this Thursday in a...
View ArticleIt’s all about the data
Data—getting it, organizing it, using it—is going to be critical for digital insurers. My last series of blogs focused on the opportunities inherent in disruption. It’s very clear to me, ... Read More...
View ArticleDigital Disruption Goes Physical
With innovators like Uber leading the way (it’s now offering on-demand flu shots!), more businesses are blending the digital and physical worlds to meet customer demand. The increasing connectivity...
View ArticleThe Client Relationship, Part 1: Insurance tech and the human touch
We’re all familiar with the J.D. Power customer satisfaction surveys, those annual rankings of personal lines insurance companies and what they’re doing—or failing to do—to gain and retain customers....
View ArticleThe Client Relationship, Part 2: Insurance agents sending “mixed signals”
The relationship between insurance agent and client can be tricky. As representatives of their insurers, agents must strike a balance between representing the carrier and promulgating their own brand....
View ArticleThe Client Relationship, Part 3: Why Gen Y and agents are a perfect match
Last time we looked at how recent studies show that the key to insurance customer satisfaction lies with the convergence between digital capabilities and the human touch, especially among younger ......
View ArticleCloud computing, Part 1: Is the cloud risky business for life insurance?
Although many businesses have wholeheartedly embraced cloud technology—computing, storing and using network resources and associated services from a virtualized environment—the insurance industry has...
View ArticleDistribution disruption, Part 1: Changing to meet customer demands
The Internet of Things, sharing economy and mobile technology are transforming the world of life insurance—and agents are on the front lines of that change. This month, Accenture released the ... Read...
View ArticleDistribution disruption, Part 2: How life insurers are digitizing sales
Last week I introduced the findings from a new Accenture survey that examines how P&C, life and multichannel insurers are enhancing their distribution systems to anticipate new customer needs and...
View ArticleDistribution disruption, Part 3: Life insurance and the future of the agent
For the past few weeks we’ve been looking at the latest Accenture findings on how insurers are adapting to changing consumer demands by digitizing their sales capabilities. Today we’ll take ... Read...
View ArticleInsurers are grasping the need for ecosystem partners in the new sharing economy
One of the most important stages of human development takes place when a person realizes they need to co-operate with other people. They recognize that it’s better for them to ... Read More The post...
View ArticleDistribution disruption, Part 4: The Internet of Things and the future of sales
Respondents to Accenture’s Distribution and Agency Management Survey say that the next big game-changer in the insurance industry will be the Internet of Things. Over the last year, there has ... Read...
View ArticleReflections from Davos: Exploring the impact of digital on the future of...
The theme of the 2016 World Economic Forum, in Davos, was “Mastering the Fourth Industrial Revolution”. This couldn’t have been more appropriate for insurers, who certainly don’t need a gathering ......
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